Complaints Procedure

It is of particular importance to us that we offer an excellent service to our clients, and that clients are satisfied with the service that we provide.
If, for any reason, you are unhappy with the service that you have received, please tell us about it. We cannot remedy a problem if we do not know about it.
Initially, if you have a complaint, please feel free to discuss it with the member of staff that is involved. Most problems arise as a result of a misunderstanding between client and staff, and most can be resolved by further discussion of the matter.
If you are still not satisfied with your treatment, please put your complaint in writing and address it to the Practice Manager. We will then investigate the complaint fully and discuss the matter with all staff members concerned, and give you a written response as promptly as possible.
Remember, our aim is to have satisfied clients. We rely on feedback from clients to guide us in how to provide that service. If there is anything you are unhappy with, please let us know.